Quickback — A PWA for a Better Transparency in Feedback

How many times during a meeting did you wanted to share your thoughts with others but were unsure if it was a good idea? Or maybe you didn't want to interrupt a presentation? Wouldn't it be perfect to work in a company where everyone has an opportunity to express their own opinion without worrying about being judged?

Take that a step further — how many times did you feel you could have collected better post-meeting conclusions if only your employees had the opportunity to write their observations and ideas regarding specific topics? Yes, even if they disagreed with presented solutions or concepts.

woman with laptop pointing at mobile phone
Building a PWA for a Better Transparency in Feedback

Why Transparency in Feedback Is Important

The fundamentals required for achieving success in giving and receiving feedback are:

  • knowing what the best decisions are
  • making those decisions consciously

According to Ray Dalio, there are three main things you need to have in order to support better decision making though feedback:

<quote>“First, put your honest thoughts on the table with other people putting their honest thoughts on the table.<quote>

<quote>Second, have thoughtful disagreement. Approach that with curiosity. Maybe I’m wrong. If two people disagree, one person is probably wrong. How do you know that person isn’t you? To make sure it’s not you, have quality, thoughtful disagreement.<quote>

<quote>Third, if a disagreement remains, you have to have a way of getting past that. There’s no relationship that doesn’t sometimes have disagreement. For me there’s only two things I want from people and I want to give them: reasonableness and consideration. I don’t have to always get what I want. If I have those things, I can have a good relationship with somebody.”<quote>

Using Quickback for Feedback

Transparency and sharing your own opinion is very important at Nomtek. That's why we decided to make our own tool that will be used during meetings. With the tool, we will be able to collect feedback on important topics anonymously.

Quickback is a progressive web app (PWA), a free online tool that has been developed by our team as part of a Nomtek Labs project. Below you can find information how to create an event in Quickback and how to use it for gathering feedback.

quickback app events
Setting up a Quickback event.

When you want to create an event, you need to log in first. Next, select the type of event: private or public and add a name describing the topic. You also need to select short or long type for events in order to let people know how long the discussion will be open and how quickly you want to gather feedback.

feedback in quickback app
Collecting feedback during an event.

Quickback enables links sharing and starting a conversation with a selected group of people. You don't need to be logged in to join the conversation.

events in quickback app
Quickback events.

You can see a list of live meetings where you can still add some comments to opened events. You also can go back to ended events where you can check historical conversations.

Improve Feedback at Your Company

To sum up, thanks to Quickback you can:

  • Have more efficient meetings
  • Give and receive anonymous feedback about any topics
  • Gain a space where questions can be asked without interrupting the speaker during the meeting
  • Asynchronously collect information about important issues

After a few months of using Quickback, we have determined that it's a very useful tool, but sometimes it would be great to see who added a comment when the discussion is intense. Furthermore, during our internal meetings, we check Quickback to see if some questions have been added to the presented topic. If there have, then the speaker can go back to those questions when necessary.

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