Use Case Overview
Clinicians spend up to 50% of their workday on administrative tasks — reducing time for patient care and increasing burnout (source: JAMA). Poor documentation can also lead to miscommunication, delayed diagnoses, and errors in treatment. GenAI can help streamline repetitive note-taking, summarize patient interactions, and support better handovers.
Features
GenAI systems can assist in capturing, structuring, and summarizing clinical data from voice, text, or form inputs.
Smart note generation
During or immediately after a consultation, AI can convert short voice memos or text prompts into structured visit summaries. This reduces the need for manual note-taking and keeps records consistent across providers. It also helps ensure no important detail is missed in the documentation process.
Medical document search
Instead of browsing through EHR systems or paper records, clinicians can ask questions in plain language and get fast, relevant answers from internal documentation. This saves time during appointments and improves decision-making by surfacing the most relevant information when it matters most.
Patient message drafting
AI can generate first drafts of replies to common patient messages — prescription questions, test results, appointment follow-ups. Clinicians retain full control but save time by editing rather than starting from scratch. The tone and format can be adapted to match institutional communication guidelines.
Value for Patients
Better care without longer wait times.
Faster follow-ups
With AI handling documentation and message drafting, patients receive summaries and responses faster. This shortens the time between visits and next steps, whether that’s scheduling tests or adjusting medications.
Clearer communication
AI-generated messages are written in simple language, reducing misunderstandings. Patients get instructions they can actually follow, improving adherence and reducing the need for clarification calls.
More face time with doctors
When clinicians spend less time typing during appointments, patients get more direct attention. This improves trust, engagement, and overall satisfaction with care.
Value for Healthcare Providers
More efficient operations and reduced administrative burden.
Lower documentation backlog
AI generates clinical notes during or shortly after visits, eliminating late-night charting and freeing up time for higher-impact work. This directly improves clinician productivity.
Improved clinician satisfaction
By automating tedious tasks, AI helps reduce burnout and increase job satisfaction. Happier clinicians are more likely to stay, reducing recruitment and training costs.
Accurate, structured records
Notes follow consistent formats, making them easier to review, audit, and process. This supports accurate billing, better handovers, and reduced risk of documentation errors.
Scalable patient communication
AI can handle large volumes of routine messages without scaling staff. Clinics maintain responsiveness as demand grows, keeping patient experience high without compromising efficiency.
