Use Case Overview
Generic AI chatbots often miss the mark. We build custom support assistants fine-tuned on your company’s support tickets, FAQs, and product documentation. The assistant answers accurately, escalates when needed, and stays on-brand—improving both speed and satisfaction.
Features
Maximize personalization in customer conversations.
Custom-trained responses
We fine-tune large language models on your support data—so answers match your actual workflows, policies, and phrasing.
Intent recognition and smart routing
When AI can’t resolve an issue, it hands it off with context. No more frustrated users repeating themselves to human agents.
Real-time learning from feedback
Agents can review AI responses, flag gaps, and approve improved answers. The model gets better over time with actual user feedback.
Value for Support Teams
AI handles the routine, giving your agents space to deliver higher-value support.
Fewer tickets, faster resolution
AI handles repetitive queries, giving agents more time to focus on complex cases. This improves workload balance and reduces burnout.
Shorter training curves
New agents can use the assistant as a live knowledge base, speeding up onboarding and performance ramp-up.
Value for the Company
Lower operational costs and increase customer satisfaction—without adding headcount.
Higher CSAT at lower cost
Custom AI reduces average handle time, increases first-contact resolution, and delivers consistent answers at scale.
Fits your stack
Easily integrates with tools like Zendesk, Intercom, or custom CRMs—no need to rebuild your support flow.
